Last updated: 24th January 2025

We offer Life-Time Exchange & Buyback Policy for the products sold only in India subject to review by our Quality Assurance Department for the product free from any sort of damage/ wear/alteration/re-size etc. The decision by the Quality Assurance Department shall be final and binding for any sort of Life-Time Exchange/Buy Back Scheme.

For any sort of Life-Time Exchange or Buyback we shall require the following:
- Original Product
- Original/Copy of Invoice
- Product Certificate (If any)
- Valid Government. ID Proof of the person making the Buyback/Exchange Request
- Warranty Card

In case of Shipment of product to us under the Life-Time Exchange or Buyback Scheme the Product should be packed and sealed in a secured manner to avoid any damage in Transit either bubble wrapped or in a small box or a padded envelope.

In case of Re-Shipping the Products under Life-Time Exchange or Buyback Scheme the products need to be shipped with our Shipping Partners only.

Lifetime Exchange Policy:

- The Company offers a 100% exchange policy to the end Customers. Under this scheme, the Good(s) can be exchanged by every Customer for another Good(s) with a value equivalent to 100% of the Selling Price of the Sold Good(s).
- On accepting the goods for exchange, the Company shall provide the exchanged goods of the same value as the good being exchanged. No money will be refunded.
- The Good(s) being exchanged should be accompanied with the original certificate; original invoice provided by the Retailer or the Company along with the Warranty Card.
- The exchange shall be subject to the quality check that shall be carried out for the Goods being exchanged by the Company.
- Additional Logistic fee of Rs1500/- shall be deducted while determining the exchange Value.
- New order shall be shipped in exchange within 21 days after receiving the Original Product.
- In case of Life- Time exchange value is higher than the value of the old product, the customer will have to pay the difference.

Lifetime Buyback Policy:

- The Company shall provide a buyback scheme to every Customer. Under this scheme the Good(s) can be returned by the Customers to the Retailer or the Company for a refund payment totalling the following:
  - 100% of the prevailing market price of gold or any other metal used PLUS
  - 80% of the prevailing market price of the specific quality of the lab-grown diamonds studded in the jewellery
- In case of any discounts given during the original purchase, an equivalent amount shall be deducted from market value of the lab-grown diamonds.
- No labour and certification charges shall be deducted while determining the Buy-Back value.
- The refund amount shall exclude all applied taxes at the time of purchase.
- Buy Back shall not be applicable to order pertaining to products sold outside India.
- Additional Logistic fee of Rs1500/- shall be deducted while determining the Buy Back Value.
- Refund and Payments under the Buyback scheme shall be done within 21 Business days after receiving the Product at our registered office.

To initiate an Exchange or Buyback:

- Email our Customer Care requesting for Life-Time Exchange or Buyback at customerservice@infinitycarats.co.in
- Call our Customer Care at +91-9529814055 to confirm once the package is ready with all the above requisites in order to arrange for re-shipment of the same.

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.